Privacy Policy

Effective Date: March 23, 2026

Welcome to Daria Grabchuk Welcome to Canada Immigration Consulting Inc. (referred to as "we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

As a Canadian business, we operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Our principal consultant, Daria Grabchuk, is a Regulated Canadian Immigration Consultant (RCIC-IRB R) and adheres to the strict confidentiality and professional standards mandated by the College of Immigration and Citizenship Consultants (CICC).

1. Information We Collect

We only collect personal information that is necessary to provide our immigration consulting services, communicate with you, and improve your experience on our website.

Information You Provide to Us

When you interact with our website, you may voluntarily provide the following information:

• Contact Information: Your name, email address, and phone number when you subscribe to our newsletter, fill out a contact form, or communicate with us directly.
• Consultation Details: Information you provide when booking a consultation through our scheduling tool, including your background, immigration goals, and current status in Canada.
• Payment Information: Billing details, such as your credit card information and billing address, when you pay for a consultation or our services.

Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies and similar tracking technologies to ensure the website functions properly and to analyze visitor traffic. This may include your IP address, browser type, device information, and browsing behavior on our site.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To Provide Services: To assess your immigration eligibility, conduct consultations, and represent you in your Canadian immigration matters.
• To Process Payments: To securely process payments for consultations and services through our third-party payment processor.
• To Communicate: To respond to your inquiries, send you important updates regarding your case, and deliver our email newsletter (if you have opted in).
• To Manage Appointments: To schedule, confirm, and manage your consultation bookings.
• To Improve Our Website: To analyze how visitors use our website and improve its functionality and user experience.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your information in the following limited circumstances:

Third-Party Service Providers

We engage trusted third-party service providers to assist us in operating our business. These providers only have access to the information necessary to perform their specific functions and are obligated to protect your data. Our key service providers include:

• Stripe: We use Stripe to process payments securely. We do not store your full credit card details on our servers; they are processed directly by Stripe in accordance with their privacy policy.
• Acuity Scheduling: We use Acuity Scheduling to manage consultation bookings. Information you provide during the booking process is processed by Acuity Scheduling.

Legal and Regulatory Requirements

As a regulated immigration consulting firm, we may be required to disclose your personal information to:

• Immigration, Refugees and Citizenship Canada (IRCC), the Canada Border Services Agency (CBSA), or the Immigration and Refugee Board of Canada (IRB) when acting as your authorized representative.
• The College of Immigration and Citizenship Consultants (CICC) for regulatory compliance and audit purposes.
• Law enforcement or other government agencies if required by law, subpoena, or court order.

4. Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. We restrict access to your personal data to authorized personnel who require it to perform their duties.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations as an RCIC, and to resolve any disputes. In accordance with CICC regulations, client files are generally retained for a minimum of six years after the conclusion of the representation.

5. Your Privacy Rights

Under PIPEDA and applicable privacy laws, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. For example, you can unsubscribe from our email newsletter by clicking the "unsubscribe" link at the bottom of the email.
• Complaints: If you have concerns about our privacy practices, you have the right to file a complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada.

6. International Data Transfers

Our primary operations are based in Canada. However, some of our third-party service providers (such as Stripe and Acuity Scheduling) may process or store data on servers located outside of Canada, primarily in the United States. In such cases, your personal information may be subject to the laws of those foreign jurisdictions. We ensure that our service providers have appropriate safeguards in place to protect your data.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website and update the "Effective Date" at the top of the page. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Daria Grabchuk Welcome to Canada Immigration Consulting Inc.
Attention: Daria Grabchuk, RCIC (Privacy Officer)
Email: [email protected]